By Glue Team
What Is Closed-Loop Engineering Intelligence?
Closed-loop engineering intelligence connects the full cycle of detecting problems, fixing them, verifying solutions, and learning for future prevention.
The Open Loop Problem
Traditional incident response is an open loop:
- Monitoring detects an issue
- Alert is sent
- Engineer investigates
- Fix is deployed
- Nothing happens (loop ends)
There's no verification that the fix worked, no learnings captured, no prevention for next time.
The Closed Loop
Closed-loop engineering intelligence:
- Detect: Monitoring identifies a problem
- Understand: Code analysis shows what caused it
- Fix: Engineer creates a fix
- Deploy: Code is deployed
- Verify: Monitoring confirms the fix worked
- Learn: System captures insights for prevention
- Apply: Insights are used to prevent recurrence
Now each incident becomes a learning opportunity.
Benefits
- Fewer recurrences: Learn from each incident
- Faster resolution: Code analysis speeds up root cause identification
- Continuous improvement: Each incident makes the system more resilient
- Better decision-making: Data-driven insights instead of tribal knowledge
How Glue Helps
Glue provides the "understand" and "learn" steps:
- Analyzing code to identify what caused the issue
- Suggesting preventative measures
- Tracking improvements over time
Frequently Asked Questions
Q: Is closed-loop engineering intelligence the same as DevOps?
A: Related but different. DevOps is about automation and culture. Closed-loop intelligence is about learning and prevention.
Q: How do we measure closed-loop effectiveness?
A: Track recurring incidents. If the same issue appears twice, the loop isn't closed. Fix it.
