By Glue Team
A Jira ticket says: "Fix payment retry bug. Status: CLOSED."
But is the bug actually fixed? Did the solution work? Will the bug come back?
Jira has no way to know. It can only track that work was done.
The Gap Between Work and Resolution
Tickets track activities, not outcomes:
"Implemented fix." "PR merged." "Deployed to production." "Status: closed."
What they don't track:
Did the fix actually solve the problem? Did monitoring confirm the issue is gone? Will this problem recur? What did we learn?
Why Verification Matters
Without verification, you get:
Fixes that don't actually work. Same bugs reappearing. Engineers spending time on already-fixed issues. No learnings for prevention.
A ticket is closed but the problem is still happening in production. You don't know until a customer complains.
Glue-Powered Verification
Glue connects code changes to outcomes:
- Detect. Monitoring identifies a problem (payment retry is failing).
- Fix. Engineer creates a PR with a fix.
- Understand. Glue shows what changed in the code.
- Verify. Monitoring confirms the problem is solved.
- Learn. Glue suggests how to prevent recurrence.
Now you have closure. The problem is solved. You learned from it.
The Verification Process
Step 1: Define success. "Payment retry success rate should be above 95%." "Response time should be under 200ms."
Step 2: Measure baseline. What's the metric before the fix?
Step 3: Ship the fix.
Step 4: Monitor results. Did the metric improve?
Step 5: Link to ticket. "This ticket was resolved by PR #12345 and verified by the fact that retry success rate improved from 78% to 96%."
Step 6: Capture learnings. "Future payment retry implementations should use pattern X to avoid this problem."
Now the ticket has real closure.
Getting Started
- When an issue is detected (monitoring, customer report), create a ticket with success metrics.
- Engineer works on a fix.
- After deployment, use Glue to verify the fix worked.
- Link the verification to the Jira ticket.
- Capture learnings for future work.
Next time that problem appears (if ever), you already know how to fix it.
Frequently Asked Questions
How do we know if a fix actually worked? Monitoring. Track the metric that was broken before the fix. Confirm it improves after the fix. If it doesn't improve, the fix didn't work.
What if the fix doesn't work? That's valuable information. Reopen the ticket. Go back to the drawing board. Glue helps you understand why the fix didn't work by analyzing the code changes.